The bi-annual study determines the position of the mortgage market and ranks lenders based on brokers' experiences
Leek United Building Society has been rated as the best building society in Smart Money People’s latest Mortgage Lender Benchmark.
“Leek United Building Society has had a fantastic set of results for our H1 2022 Mortgage Lender Benchmark that demonstrates they are very highly regarded by brokers and performing well above the industry average,” Jacqueline Dewey, chief executive at Smart Money People, said.
Smart Money People recently released its bi-annual study to announce the position of the mortgage market and benchmark lenders based on brokers’ experiences.
The full report includes the feedback from over 650 mortgage brokers, sharing their overall experiences with 99 mortgage lenders.
Each broker gave their ratings based on the current position of the mortgage market, and provided comments to distinguish their likes and areas of improvement for each lender in question.
With 20 different themes categorised across the report, Smart Money People provided a variety of insights into each lender and their overall performance, with Leek United Building Society ranking for their great communication, relationship management and quality mortgage products.
“Their overall rating from brokers placed them at the top of the building society league table and, at 94%, gave them the joint highest rating of any lender in our benchmark. Leek United also had the highest net promoter score of any lender in our report at +80.0,” Dewey said.
Leek United said it was proud to have been recognised.
“We pride ourselves on delivering a fair and friendly service underpinned by our knowledgeable staff, flexible criteria, and competitive products,” Darren Ditchburn, deputy chief executive at Leek United Building Society, said. “We know it’s important that lenders are easy to do business with and therefore, it’s very pleasing to see high levels of broker satisfaction across the key areas of people, process, and product.”
