Previously a senior relationship manager, Cox will now manage the bank’s nationwide field sales team – one of the largest of its kind in the marketplace.
In addition to heading up the field sales presence, Cox will work closely with the bank’s network of professional broker partners, representing their requirements across product and process and feeding this into the overall business strategy.
She will be also be responsible for delivering material to support brokers with training and development, working closely with the bank’s marketing teams to develop the division’s new business pipeline.
Cox’s new role will enable her to continue to work closely with Karen Bennett, sales and marketing director, helping Shawbrook’s broker partners to develop their businesses, increase conversions and support their clients.
Bennett said: “Our sales team has a vast amount of experience and it will flourish further with Emma at the helm.
“Her passion for the business and encyclopaedic knowledge of the mortgage market will stand her in extremely good stead in this new role.
“Emma has forged close relationships throughout her career, making her the ideal person to take the lead as the interface between Shawbrook and our broker partners”.
Cox added: “Having worked for Shawbrook from the outset, I have been excited to see not only how the bank has grown, but also the impact of the people that have joined the business.
“I'm delighted with my promotion to head of sales and so proud of the fact that I'll be looking after growing a sales team of hard working and passionate people dedicated to our broker partners. Along with the support from Karen Bennett, our sales and marketing director, and our expert credit teams, I feel more confident than ever that we'll continue to strive to be best in class and offer a service to our intermediaries and their clients that is second to none”.
