Shawbrook’s new system allows its intermediary partners to securely submit all necessary documentation for referrals and part packs via the bank’s online partner hub, rather than relying on a manual system of scanning documentation and submitting via email.
Once cases have been submitted partners are able to monitor the progress of each referral and part pack via the hub whilst continuing to receive regular email and telephone contact with Shawbrook’s specialist team.
The new system will also allow Shawbrook to gather data around recurring market trends and ensure products are continually improved in line with the demands and needs of the market.
The system was created in close partnership with Shawbrook’s intermediary partners who have been consulted on a regular basis to ensure it best meets their needs. Its launch marks the first stage in the development of a wing to wing secured loan platform that will allow intermediary partners to quote, process and submit full cases online straight into Shawbrook’s underwriting team.
Maeve Ward, head of sales at Shawbrook Bank, said: “We’re very proud of our progressive culture at Shawbrook and since we launched we’ve continually worked to improve our products and systems. Our new front end system is the result of hard work by our team based on valuable insight from our partners whose views and feedback we take very seriously.
“We know how important an efficient streamlined system is for our broker partners and the crucial role it can play in securing business from the market. We’re really excited about the new system and the difference it will make to our partners but we’re not resting on our laurels – we’re already in the process of developing a wing to wing secured loan platform that will ensure the journey from quoting and processing to submitting full cases online is completely seamless.”
