Levels of compliance within the regulated sales process must be constantly assessed to ensure that higher standards are maintained. This will only happen if the people who manage mortgage advisers can achieve a sustained level of supervision that ensures customers are given the right information at the right time.
The Society of Mortgage Professionals has launched an intensive two-day training event that will provide mortgage ‘Supervisors’ with the essential skills to achieve compliance and a better experience for customers.
Supervisors will learn how to coach their advisers to properly explain the benefits of information about the firm contained in the Initial Disclosure Document and ensure understanding of the key information about the mortgage being recommended.
The skills required by ‘Supervisors’ include assessing performance, coaching and training. Through creative exercises and role plays delegates will be able to practice these skills and apply them to their business to lift the performance of their people.
The training has been accredited by the Chartered Insurance Institute and is designed and delivered by Corporate Training Partnerships Ltd. Courses are available across the UK.
Richard Fox, chief executive of The Society of Mortgage Professionals, said: “Mortgage training tends to be strongly biased towards the advice skills of those who deal directly with the customers. The people who manage their staff and control the process need additional skills and abilities. This course provides a real opportunity for supervisors in all types of organisations who give mortgage advice to enhance their skills and deliver real benefits to the business through improved performance.”
