It has been designed to support all those working in the mortgage sales and advice arena.
It will help organisations and individuals determine what knowledge and skills are required to perform successfully in the work environment and achieve regulatory compliance.
This is the first time that this fundamentally important subject has been addressed at an industry level. The Framework will benefit those working at all levels in the mortgage market. The Job Role and Competency Framework, is available online, via the Chartered Insurance Institute (CII) website.
The Framework has been developed by the SMP in conjunction with market experts. It signposts the minimum levels of competence for job roles in the key areas of the mortgage market.
Searchable functions allow users to select job roles and identify the core competencies, skills and capabilities needed at varying levels of responsibility.
Richard Fox, chief executive of the Society of Mortgage Professionals, said: “As individuals, advisers will be able to benchmark themselves against industry standards and identity what skills they need to acquire to move to higher levels of competence.
“For organisations, the frameworks enable them to draw up individual profiles and development plans to help ensure their staff are competent and compliant.”
The SMP have identified in excess of 20 core roles within the sector and will be rolling out all of the roles andassociated competencies over the next three months.The next phase will see the launch of job roles in processing and administration, to be followed by product support. The framework details the roles and lists the key technical, business and interpersonal competencies required for each role and identifies potential solutions to attain the knowledge and skills required.
The Framework forms part of the CII’s professional support programme that also includes a new continuing professional development scheme, revised Code of Ethics and Conduct and guidance notes on Conflicts of Interest and Treating Customers Fairly.
