Ian Balfour, sales & marketing director at SMS, said: “Clearly the credit crunch has had a huge effect on lender appetite. Effectively, business numbers, while important, now take second place to the cost effective delivery of business in a way that mirrors the lender’s own commitment to the regulatory regime.
“The partnership between packager and lender has to operate on a different level now and apart from the obvious need for business throughput, only those packagers demonstrating that they can operate effectively, both in terms of cost/efficiency and the increasingly important emphasis on helping lenders ensure that customers have been treated fairly at all the stages of the mortgage, will make it in future.”
