Applications automatically go into the SMS back end system saving valuable time to be able to talk to brokers and work on cases.
Solent Mortgage Services has gone live with its new front end online portal powered by Apac Systems.
Brokers will receive fast, accurate agreements in principle and then be able to send prepopulated applications directly with the promise that enquiry to application will mean that client information will only need to be keyed once.
Ian Balfour, SMS chief executive, said: “We have worked very hard to bring what we believe will be the ultimate online service to brokers who want to submit enquiries, receive an AIP with all the requirements laid out and then submit an application straight into our system.
“The genius of it is that it only requires information to be entered once. Brokers then have full access to 24/7 case tracking as well as the valuable facility to upload documentation as it comes available.”
And he added: “This is the first part of the project we are delivering to our introducers. Further ongoing development will be around making the whole process easier and quicker for the broker and lenders on our systems.”
Key features include Online AIP - which checks lenders’ criteria as information is input giving more accurate and speedier decisions; Smart forms - add questions at the beginning where you know what the issue is, contractor, property type, saving time at the start; credit questions on the system and again checked against lender criteria; gives a report on what lenders will look at, based on the criteria with all fees and costs at the point of input; when the product is selected the client can be given a report on the lender selected and what other lenders were available and full case tracking and document upload facility relevant to the case.
Applications automatically go into the SMS back end system saving valuable time to be able to talk to brokers and work on cases.
Balfour said: “We are looking to give our brokers control at the front end, simplified process from AIP to application and surety of decisions, lenders better qualified cases, quality packs and better AIP to application to completion ratios. In the end it is about better outcomes for the end consumer.”
