Investor in Customers (IIC) commended Source Insurance in its first IIC assessment.
Source Insurance, the broker-facing general insurance platform, has been received a silver award from customer experience experts Investor in Customers (IIC).
The platform was commended for its customer experience, communication and the quality of the products provided in its first IIC assessment.
Kevin Paterson, managing director at Source Insurance, added: “We pride ourselves on service and seek to always put the customer at the heart of everything we do, but we are not complacent and want to continue to improve.
“The work we have done with the IIC has highlighted some areas where we feel we can improve as well as validating those areas that we consistently get right.”
IIC is an independent assessment organisation that conducts rigorous benchmarking exercises determining the quality of customer service, how well a company understands its customers, how it meets their needs and how it engenders loyalty.
IIC also compares the views of staff and senior management to identify how embedded the customer is within the company’s thinking.
Sandy Bryson, director at IIC, said: “Source Insurance has achieved IIC’s silver award recognising that it is providing its clients with an “outstanding” level of client experience.
“The Source team is passionately determined to continuously improve and achieve a gold award next year working with IIC to implement change, and I have no doubt they will achieve just that!”
IIC also compares the views of staff and senior management to identify how embedded the customer is within the company’s thinking.
