The integrated system supports lenders in the processing and servicing of mortgages, from pre-application through to the eventual redemption of the loan, and can deliver significant business benefits to lenders and intermediaries alike.
In the lead up to statutory regulation of the mortgage market, the company believes this solution can help lenders:
• reduce costs by streamlining business processes and building in quality controls;
• grow market share via effective customer acquisition; and
• increase customer retention by enhancing customer service.
This will deliver knock-on benefits to intermediaries by reducing transaction times, helping product innovation and enhancing service levels from lenders.
This new solution has been created by bringing together the flexibility of Omiga, Marlborough Stirling’s point-of-sale processing product, and the power of Optimus, its back office servicing system. While both products have been established for many years the combined platform offers ‘future-proof’ technology in that it will be continuously updated for legislative changes and new product development.
The flexibility of the solution enables it to be implemented across multiple distribution channels either as a full end-to-end platform or as a series of components to complement a lender’s existing infrastructure. It can then be delivered as either a pre-configured solution incorporating a standard processing model and implementation plan or as a bespoke solution that is customised to meet an individual company’s precise requirements.
Phil Heaton-Jones, head of mortgage product management and consulting at Marlborough Stirling, said: “The UK mortgage industry is undergoing fundamental change with diversity a defining characteristic. Lenders need to drive costs down whilst being able to react to intermediary and consumer demand for flexibility and service. With its straight through processing and multiple distribution channel capability, the combined Omiga and Optimus platform will bring significant increases in productivity, lower operating costs and improved service throughout the value chain.”
