It strengthens branch-based services with 13 new hires across key departments
Swansea Building Society has added 13 new employees to its team in 2024, bucking the trend of downsizing seen across the financial sector.
The expansion, the mutual said, supports its commitment to branch-based customer service, reinforcing its presence across South Wales and England.
The new hires span multiple areas, including customer service, mortgage sales and administration, compliance, IT, and human resources.
“Our new team members bring with them a wealth of experience as well as fresh insight from a variety of backgrounds, strengthening our ability to provide exceptional service to our customers,” said Alun Williams (pictured), chief executive of Swansea Building Society.
“We remain committed to branch expansion and building strong relationships with our members, offering a personal, tailored approach that stands out in today’s banking landscape. “With these appointments, Swansea Building Society reaffirms its dedication to expanding its footprint while staying true to its community-centric values.”
Exciting news!
— Swansea Building Soc (@SwanseaBS) December 6, 2024
In 2024, we’ve welcomed 13 amazing new team members, reinforcing our dedication to delivering customer-focused services across South Wales and England.https://t.co/bCAHT3XkXw
The new team members include both seasoned professionals and fresh talent recruited from high street banks and other financial organisations. Among them are Swagata Biswas, who joined as HR manager in July, and Carlos Cruz, who became part of the risk and compliance team in April.
Biswas, who holds an MBA from Cardiff Metropolitan University, is pursuing a CIPD Level 5 qualification to enhance her strategic skills. Cruz, who has a law degree from Swansea University, previously worked in financial crime compliance before taking on his new role.
Other hires include Ben Russ, who joined the IT team with a background in mathematics and IT support, and Cathryn Evans, who brought 36 years of financial services experience from Barclays to her new role as a cashier. Katie Jones, who joined the mortgage administration team, previously worked at Lloyds Banking Group.
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