The ‘iiconnect’ from iicon has been designed to manage workflow and processes in an efficient manner online.
With the Financial Services Authority (FSA) hitting the industry with TCF regulation at the end of March, the system allows data to be recorded efficiently and within regulatory requisites.
Working via a ‘digital mailroom’ where data is inputted via scanning, fax, phone or e-mail, the information is processed into an appropriate allocation where tick boxes are created to ensure that work is completed to deadline.
The company believed that brokers only stored around 50 per cent of their client communication and that to keep within TCF guidelines advisers needed to have systems in place to ensure full records were kept.
Sales manager, Peter Weldon, said: “This can drive cost-efficiency and solve TCF dilemmas. This is capturing all of the information and documentation which is fully audible and time-stamped. The investigator can see all of the data and when it was seen and done.”
Director, Ross Macadam, said: “The FSA is leaving no doubt as to the importance of TCF. In the past, for most brokers the ability to store all client contact was unrealistic.
So much of the client contact now takes place away from the traditional face-to-face interview, brokers must ensure that they capture everything or else they are placing themselves at risk.”
Sales manager, Peter Weldon, added: “iiconnect can drive cost-efficiency and solve TCF dilemmas. This is capturing all of the documentation which is fully audible and time-stamped. The investigator can see all of the data and when it was seen and done.”
Jared Aitken, media relations manager at Sesame, said: “TCF is an area that we have been very active in as the scrutiny from the FSA is set to be strong.”
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