The initiative is being pioneered by The Co-operative Legal Services (CLS), which has teamed up with its sister organisation, The Co-operative Financial Services (CFS), in order to assess how legal advice can be delivered through selected Britannia branches.
Three Bristol-based branches are taking part in the pilot scheme over the next two weeks and will offer free legal advice to consumers who "drop-in" and to those who want an appointment. The results will then be analysed and used to help CLS formulate its future strategy
Eddie Ryan, managing director of CLS, said: "Later this year the Legal Services Act will radically change the way in which solicitor services are delivered in England and Wales.
"The shake-up that the new Act offers is absolutely necessary if legal services are to become more accessible to customers. Many people feel that solicitors communicate with them poorly, use jargon that is confusing and don't understand how services are priced.
"We believe that the presence of the Co-operative's trusted brand in the market place, together with our combination of first class products and services, provides customers with both greater accessibility and better value for money.
Rod Bulmer, managing director, retail, at CFS added: "There are nearly 350 branches of Britannia and The Co-operative Bank across the UK, so this pilot scheme will enable us to assess how legal services can be delivered on the high street. If successful, there is clearly great potential to bring these services under one roof."
