The On-line Case Tracking will allow members to track their applications and view outstanding references in real time. Another benefit of this system is the ability to view all the case managers notes which will have direct relevance to the application and its progress. On-line Case Tracking is available 24 hours a day
The system has been set up by brokers for brokers and is user friendly. On-line Case Tracking can be accessed from www.themortgagetimes.com .
Payam Azadi, Head of Marketing comments “This is a fantastic step forward in the service we provide to our members. They will find this information invaluable saving them time, enabling them to keep their clients up to date with the progress of their mortgage application. This is the first step in a number of technology related initiatives which we are currently undertaking and it reiterates our commitment to provide the best possible service to our Appointed Representative and Directly Authorised Intermediaries”.
