She will oversee all activities related to effective customer service delivery for the network’s AR firms and advisers
The Right Mortgage & Protection Network has announced the appointment of Abigail Carr (pictured), bolstering its customer services team.
Carr will assume the role of new head of customer service, overseeing all activities related to effective customer service delivery for the network’s AR firms and advisers. She will also serve as the primary contact for customer service issues, coordinating with other department heads, gathering adviser satisfaction data, developing team plans and targets, maintaining relationships with advisers, and organising training for the customer service team.
The Customer Services Team provides support and guidance to all member firms and advisers regarding the full range of opportunities available through The Right Mortgage. Alongside Carr, the team includes Sharon Jeynes and Leah Thomas.
“We never lose sight of the fact our advisers are our customers,” said Abigail Carr (pictured), head of customer service at The Right Mortgage. “We pride ourselves on treating all our advisers with the same respect regardless of business levels and continually ask for feedback from our members to improve our service to them.
“As we continue to level up our support to ARs and their advisers, our newly expanded team will help us continue to deliver a personable service to our members. At The Right Mortgage, we recognise the important role customer services has, and that’s why we’re bolstering our dedicated support to maximise those relationships for all involved – after all, our advisers are our customers.”
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