TMA also has a new website and will shortly announce improvements to its proposition to provide still better services to its adviser members.
Mortgage club TMA was bought by First Complete in July 2011 to complement First Complete by providing an option for directly authorised intermediaries.
Backed by LSL Property Services, TMA is now being brought further under the First Complete brand and members will start to benefit from some of the things they have said are most important to them.
As part of improving its proposition for advisers TMA has consulted with members since the beginning of the year to find out what is really important to them. The last meetings took place in February and TMA is already working to bring in the elements that advisers said they valued most highly.
TMA members said that they highly valued many of the things that TMA already provided such as being paid directly from lenders, having face-to-face BDM support and having access to a helpdesk that provides a personal service.
Karen Hedges, mortgage manager for First Complete and TMA said, “TMA has been a part of First Complete for more than a year now so it makes perfect sense to bring the two brands closer together.
“The first things that people will notice will be the change in brand colours and a change in the website, but members will soon be able to benefit from some changes to what we offer them.
“We have taken on board what people have said to us, we know they love the exclusive products and personal service that we provide and, with the backing of First Complete, we can now work to put further changes in place to make things better still.”
