According to the lender, commercial loan customers will now have access to quicker lending decisions with secure messaging through the mobile app.
Together has partnered with Nivo to launch an app.
According to the lender, commercial loan customers will now have access to quicker lending decisions with secure messaging through the mobile app.
The app uses messaging technology, which allows the lender to speak to its customers in a text-like format.
The firm believes this reduces processing times and improves completion timescales.
Moreover, the system will be used to request sensitive documents needed to underwrite applications.
Furthermore, the app will initially only be available for commercial direct clients, but is expected to be rolled out to personal finance customers in the next few weeks.
In addition, Together is looking into ways the app could be utilised by intermediaries.
Catherine O’Brien, growth and development manager at Together, said: “This is a brilliant innovation and something we have been working on with Nivo to make sure that it really minimises the case processing time and effort for Together’s customers.
“The app has some fantastic built-in features, such as electronic application forms, to make it easier for our customers to send us the documents we need to approve their commercial loan applications.
“It also means our colleagues can send customers a message at the click of a button, providing a quicker, easier and more secure way of us communicating with them.”
Polly Taylor-Pullen, business development at Nivo, added: “Nivo was able to deliver the secure, branded app within two weeks and we can already see that customers are returning documents much quicker, with applications being processed in record time.
“The streamlined process means staff are able to process more applications, and most importantly, customers are delighted with the ease of service. I look forward to our continued partnership with Together as we deliver more technology improvements in the months to come.”
