Xit2 is the provider of outsourced process management for the lending and residential valuation industries. The company will use the system to panel manage all valuation instructions on behalf of new customer – egg.
In order to win egg’s business, Ekins needed an internet-based service that would enable egg to continue to meet its demanding customer service standards – which are reliant on having paperless, fully traceable, end-to-end processing systems. To address this Ekins introduced egg to xit2 to demonstrate the capabilities of the Valuation Exchange.
Ekins now receives all egg’s survey instructions via xit2’s portal-based system. Once received the system automatically distributes instructions to surveying firms who need only a PC and an internet connection to receive their jobs. Once a survey has been carried out the surveyor can then complete and submit the report electronically directly to egg’s underwriting department.
Guy Weightman, Head of Business Relationships at Ekins, commented:
“We were already looking at how we could use the Valuation Exchange to enhance our current offering, but winning the egg contract certainly brought our plans forward. Valuation Exchange provides us with a very attractive offering to new entrant lenders and to technically dynamic companies such as egg. Furthermore, because the capital investment needed from surveyors is so low - it is an ideal tool for panel management of those smaller suppliers of valuation services who hitherto have tended to rely on fax-based instruction processes that do not meet the needs of today’s market.”
