Major enhancements to Australia's largest bank network
CommBank has invested over $60 million in upgrading its bank branch and ATM network during the 2024 financial year.
From April to June 2024, eight branches across Australia underwent extensive renovations to provide more dedicated, open, and convenient spaces for customers. The effort came as part of a broader strategy, including a moratorium ensuring that regional branches remain open until at least the end of 2026.
The Commonwealth Bank of Australia branches are located in West Lakes, South Australia; Fremantle, Western Australia; Seven Hills, New South Wales; St Albans, Victoria (pictured below); Noosa Heads, Queensland; Lane Cove, New South Wales; Niddrie, Victoria; and Carlingford, New South Wales.
The upgraded branches are designed to cater to a wide range of customer needs, offering improved and interactive banking environments. These branches now feature advanced self-service banking technology, open-plan areas, and private meeting rooms for consultations with specialists.
Additionally, they host free financial education seminars on various topics, including online safety, property purchasing, and financial wellbeing for women.
“Our branch teams do an excellent job for customers right across the country. They combine highly personalised service and support with the leading technology CommBank has to offer, meeting a vast range of customer needs day in, day out,” said Mark Jones (pictured top), executive general manager for customer service network at CBA.
“These nvestments will expand the impact of their great work by creating spaces that help us deliver the best possible experience for our customers.”
CommBank has ensured that each branch is accessible, featuring Braille and tactile signage, along with the award-winning Equal Access Toolkit. This toolkit includes high-contrast keyboards, magnifiers, and communication boards to support customers with accessibility needs.
Translation services and hearing loops have also been installed to assist customers in their language and enhance communication for those with hearing impairments.
Looking ahead, CommBank plans to invest over $40 million in additional branch refurbishments in the 2025 financial year.
