There's a solution to every problem, she says
BDM in the Spotlight and State Manager in the Spotlight are a regular series, giving brokers insight into the lives of some of the country’s leading relationship managers.
MPA spoke to Resimac BDM Liz Mollica (pictured above), whose immersion in various sales, training, and functions coordination roles over the course of two decades has given her the “deep industry expertise and attentiveness” she believes every broker needs to better support their clients and add value to their business.
For the Sydney-based BDM, the start of a new year presented her with a clear, new goal – to make 2023 her best year yet in settlements. “Upping my game here means that we are helping more clients and brokers achieve their goals, too,” Mollica said. “So it’s a win-win, really!”
Name: Liz Mollica
Job title: Business Development Manager ACT & NSW
Years in the industry: 21 years
Company: Resimac
Location: Sydney
1. Briefly describe your role and how you support brokers.
I consider my role as more of a solutions provider for brokers. As part of this, I help train brokers so they can develop their knowledge, putting them in a position to say ‘yes, I can help’ to their clients more often.
2. What’s your favourite part of the job?
I really enjoy problem solving – in particular when it comes to showing brokers there is a way to help a client when they think there is no solution. As far as I’m concerned, there is always a solution to a problem!
3. What sets successful brokers apart?
Brokers that educate their clients is key to a good relationship. It builds trust and shows expertise. I like to think that we lead by example on that front – we help to train up and educate brokers, and then they pass that knowledge on to their clients.
4. What’s one thing brokers should be demanding from a BDM and lender relationship?
Attention! It is our job to pick up the phone and answer emails in an efficient manner, and brokers should expect nothing less.
As BDMs, we are here to support brokers and be their knowledge base and sounding boards. We are the best people to talk to about our products, credit policies, and how we can help their clients.
5. Are there any industry-wide changes you think would benefit brokers?
Greater transparency for brokers so that they all get a level playing field. It shouldn’t matter if you’re a one-man-band or part of a broking behemoth – every broker should have access to the same products and policies.
At Resimac, we’re proud of the fact that any accredited broker can get access to any product we advertise.
6. What do you provide to brokers that makes you valuable to them?
Deep industry expertise and attentiveness. I am here to help brokers find a solution to help their clients, and that includes giving them the attention they need to workshop a scenario and the support they need to get loans settled, particularly when there is an application they need to put through urgently.
7. Describe your ideal weekend.
I do enjoy escaping the big smoke! Whenever I can, I love exploring new parts of this wonderful country.
BDM in the Spotlight features a range of BDMs within the industry. MPA recently featured Gabrielle Aoun, senior BDM at ORDE Financial, Marcell Midolo, BDM at Resimac, and Sonia Partol, senior BDM at AMP Bank.
