After last year's Brokers on Banks survey, we asked the banks how they'd up their game. Now you can hold them to account.
After last year's Brokers on Banks survey, we asked the banks how they'd up their game. Now you can hold them to account.
Following last year's Brokers on Banks survey, we asked what the top five rated banks had planned for 2015- now we have arrived there, have the banks achieved what they set out to do?
Take a look back at what the top rated banks, as rated by you in Brokers on Banks last year, had in the pipeline and whether they have delivered on them.
NAB Broker: Steve Kane said the thinking behind their Homeplus product was to “listen to what brokers want and deliver on that” offering competitive product, price, commission and trail.
CBA: Sam Boer said their focus was to “enhance the professional reputation of brokers” and to achieve this via consistence credit decisions and utilising technology to simplify processes.
Macquarie Bank: Doug Lee said providing a “streamlined and market-leading experience for brokers” was top of their list of priorities and their product engagement team and BDMs would reach more brokers within a year.
Have the banks lived up to their promises?
Westpac: Tony MacRae’s goal for the bank was to become “No.1 for overall broker service and value” through a ‘service revolution’. They envisioned creating a smarter way of working for their BDMs, using digitisation to put their Westpac Broker business on mobile tablets, the latest smartphones and social media.
ANZ: Keiran Evans said BDM development was their goal, investing in their team’s resource levels and training, including completing a Diploma of finance and Mortgage Broking Management.
MPA’s post-survet feature in 2014 only included the top five banks based on last year’s feedback from brokers. If you'd like to see other banks in this feature, then give them your backing in the Brokers on Banks feature.
Our Brokers on Banks survey closes on Friday 8 May and results will be published in MPA 15.7, on desks in late June.
Following last year's Brokers on Banks survey, we asked what the top five rated banks had planned for 2015- now we have arrived there, have the banks achieved what they set out to do?
Take a look back at what the top rated banks, as rated by you in Brokers on Banks last year, had in the pipeline and whether they have delivered on them.
NAB Broker: Steve Kane said the thinking behind their Homeplus product was to “listen to what brokers want and deliver on that” offering competitive product, price, commission and trail.
CBA: Sam Boer said their focus was to “enhance the professional reputation of brokers” and to achieve this via consistence credit decisions and utilising technology to simplify processes.
Macquarie Bank: Doug Lee said providing a “streamlined and market-leading experience for brokers” was top of their list of priorities and their product engagement team and BDMs would reach more brokers within a year.
Have the banks lived up to their promises?
Westpac: Tony MacRae’s goal for the bank was to become “No.1 for overall broker service and value” through a ‘service revolution’. They envisioned creating a smarter way of working for their BDMs, using digitisation to put their Westpac Broker business on mobile tablets, the latest smartphones and social media.
ANZ: Keiran Evans said BDM development was their goal, investing in their team’s resource levels and training, including completing a Diploma of finance and Mortgage Broking Management.
MPA’s post-survet feature in 2014 only included the top five banks based on last year’s feedback from brokers. If you'd like to see other banks in this feature, then give them your backing in the Brokers on Banks feature.
Our Brokers on Banks survey closes on Friday 8 May and results will be published in MPA 15.7, on desks in late June.
