The top five banks from MPA's Brokers on Banks survey on their BDM and credit team investment plans.
MPA's August issue hits desks next week and includes the Banks on Brokers survey for 2015 where the top banks, as nominated by you, had the chance to respond to broker concerns.
In our Brokers on Banks survey, poor quality BDMs were one of the concerns of the respondents but the top banks claim they are investing in their BDM network.
Here we take a look at what the five top-performing banks had to say about their BDM and credit team investment plans.
Westpac has increased their BDM team by 30% in the past year. All are equipped with tablets and provided ongoing professional education through a partnership with Deakin University.
ANZ has changed to a six-day assessment to include Saturday and have had a 35% increase in their sales force, allowing BDMs to work with a smaller number of brokers, fostering a stronger relationship and ultimately building better business. The bank is also encouraging its BDMs to complete a broking diploma.
Commonwealth Bank says it is committed to keeping its credit teams in Australia and employing Australians and investing in their telephone platform.
Macquarie is developing a 'core banking platform' to streamline its product offerings and enhance their client and broker experience.
NAB is adopting an account management style structure for deals in progress.
MPA's August issue lands on desks next week.
