Company: DLC The Mortgage Source
Location: Ontario
Total volume: $94.99 million
Loans funded: 304
CMP: What was your primary strategy for growing your business in 2019?
Nick Kaaki: Customer satisfaction is the number-one priority for us, so my team and I are constantly working to get clients exactly what they need to succeed as homeowners. Every year, it’s important to focus on maintaining the quality of service and level of professionalism that your clients expect of you, and in 2019 I was able to continue doing that by bringing my daughter, Maya, into the team. She and I worked to make some of our internal processes more efficient, which was important for our team as well as our clients.
CMP: How did you navigate regulatory changes in 2019?
NK: Regulatory changes can cause a lot of stress for everyone involved in the mortgage process, and the most important thing I can do as a broker is to learn as much as I can about the changes and how they will affect my business and my clients. Understanding the ins and outs of policies and regulations helps me keep my clients informed.
