Through a partnership with RateReset, HSBC allows customers to reset interest rates with a "click of a button"
HSBC Bank USA has announced a partnership with mortgage tech provider RateReset to enable customers to adjust their existing adjustable-rate mortgage.
HSBC partnered with RateReset to use its KNOCK KNOCK platform, which was branded as EasyReset for HSBC. When a customer is eligible for a rate reset, HSBC automatically sends an offer via email. Borrowers can then review, sign, and accept the offer in less than 90 seconds, according to the bank.
“EasyReset provides us with a digital solution that helps streamline the customer experience and allows the bank to retain and recapture loans,” said Raman Muralidharan, head of mortgage for HSBC’s wealth and personal banking business. “For existing customers, it takes a complex and long refinance process and transforms it into a digital journey that is completed in minutes. This partnership demonstrates our commitment to innovation and efficiency for our clients and is an important part of building stronger long-term relationships.”
“We are pleased to provide our award-winning digital solutions to HSBC," said Keith Kelly, co-founder and CEO of RateReset. "We share a vision and commitment to innovation in the financial services industry. Together we are delivering a positive banking experience designed to meet the financial needs of today’s consumers.”
