The award is an endorsement of the bank's performance in one particular space
ASB has been recognised by Canstar as Bank of the Year, Digital Banking.
“ASB is accelerating investment in our technology and teams to put the very best digital experiences into customers’ hands, and this award is fantastic recognition of the people driving our mahi,” said David Bullock, ASB executive general manager technology and operations. “Our customers’ financial wellbeing is at the heart of all we do at ASB and we’re proud of how digital innovation is helping customers to get ahead.”
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Jose George, Canstar New Zealand general manager, said the bank’s digital products and services were impressive.
“Online banking is now the go-to for customers looking to manage their money, particularly in the wake of COVID and two years of restrictions,” George said. “Banks are improving their products at pace to meet this demand, and to win this award is a real endorsement of ASB’s performance. It’s a highly competitive space and it will be fascinating to see how innovations are rolled out over the next year.”
ASB’s mobile services, in particular, had shown rapid improvement, according to Canstar’s judging panel. The inclusion of special features, including the improved functionality, number of contactless payment options, and availability of benefits, gave the bank the edge over its competitors.
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Bullock said ASB will continue to enhance its app and internet banking to lift customers’ online experience and “support more Kiwis, faster, in the way they want.”
