Seymour reveals the challenges facing mortgage advisers today and her solutions for navigating an ever-changing industry
Trish Seymour, a dedicated mortgage adviser at Youm, has built a career helping people navigate the often-complex journey to homeownership.
From her humble beginnings as a receptionist, Seymour’s story is one of persistence, gratitude, and passion for her craft.
From reception to adviser: A career journey
Seymour’s path to becoming a mortgage adviser started over 13 years ago. After completing her bachelor of business studies at Massey University, she joined the company as a receptionist and adviser support.
“In 2020, one of the amazing advisers in our office was looking to retire, and I was given the opportunity to learn from her and step into her role,” Seymour says. “I am so grateful for the team I work with and the great people I meet every day.”
Her appreciation for mentorship and teamwork reflects in her approach to her role, which focuses on building relationships and providing personalised solutions.
The positive impact of technology
Seymour points to technology as one of the most significant advancements in mortgage broking. From customer relationship management (CRM) systems to virtual meetings, digital tools have transformed the way advisers work.
“Technology enables advisers to be more efficient, freeing up administrative time to focus on our customers and how we can best help them,” she says. “Zoom meetings, for example, allow us to connect with clients anywhere in the country or even the world, making the process more convenient for everyone.”
Challenges and solutions in the industry
Seymour acknowledges the hurdles facing mortgage advisers, particularly with banks frequently changing their lending criteria for high LVR loans.
“This can make finding the best solution for a customer a bit more difficult,” she says. “The best solution would be for banks to be better staffed to reduce backlogs and for the Reserve Bank to ease restrictions to a point that allows more people into homes, while still protecting the economy.”
The rewarding journey of mortgage advising
For Seymour, the most fulfilling aspect of her role is building lasting relationships with her clients.
“I just love being a mortgage adviser and helping people navigate through their home ownership journey,” she says. “Every person I meet has their own story, and I love getting to know them. It’s incredibly rewarding to help families over generations, from parents to their children and grandchildren.”
Advice for aspiring mortgage advisers
Seymour’s advice for newcomers to the industry is simple yet profound: surround yourself with a strong support network.
“This is an ever-changing industry, and having the right people around you to talk to is invaluable,” she says. “I was lucky to start in a team with vast experience and knowledge. In this role, you’re always learning and coming across new situations, so being open to guidance is key.”
Seymour’s dedication to her clients and her enthusiasm for her work shine through in every interaction. For her, being a mortgage adviser isn’t just a job – it’s an opportunity to change lives and build futures.
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