Office address: Admiral House, Harlington Way, Fleet GU51 4YA
Website: www.landmarkmortgages.com
Year established: 2016
Company type: financial services
Employees: 20+
Expertise: asset holding and management, overpayments, payment in full, cost of living support, self-serve facility, independent resources connection
Parent company: Landmark Bidco Limited
CEO and key people: Marcus Price (CEO), Kyle Taylor (operations manager), Stephen Gray (head of mortgage product), Natalie Cahill (business support & analytics lead), Andrew Daniels (manager), Simon Wesson (senior manager)
Financing status: N/A
Landmark Mortgages is a mortgage lending company that offers a variety of payment options, advice, and support, including overpayments, independent resources, and more. The company has expanded, now collaborating with over 14 support organisations, employing more than 20 staff members, and is headquartered in Fleet, Hampshire.
Landmark Mortgages was founded as Northern Rock Building Society in 1965, then became a bank in 1997. Northern Rock sought liquidity support from the Bank of England in 2007. The bank was nationalised in February 2008 following acquisition attempts.
The company was renamed Northern Rock (Asset Management) in 2009, with a subsequent split from the new Northern Rock. In 2015, it sold £13 billion of mortgages to Cerberus Capital Management, later renamed Landmark Mortgages. Cerberus then sold £3.3 billion of these mortgages to TSB's Whistletree division in 2016.
Landmark Mortgages provides a suite of products and services that aim to cater to the customer’s needs. Key offerings include:
overpayments: clients can make overpayments on their mortgage to reduce the loan balance and potentially shorten the term, without incurring any added charges
paying in full: a process to request a settlement figure and complete the payment, which may include additional fees depending on the mortgage terms
cost of living support: a self-help checklist providing guidance and resources to help customers manage their finances effectively during challenging economic times
self-serve facility: online portal that allows customers to manage their mortgage account independently, including making payments, and more
Accessibility at Landmark Mortgages is not just a compliance measure but a core part of the company’s approach, promoting inclusivity and equal access for all customers. The company provides multiple ways for clients with disabilities and impairments to use their platform and services. The company’s key initiatives include:
Landmark Mortgages takes a firm stand against modern slavery and human trafficking, with comprehensive policies to ensure transparency and ethical practices across all business operations. These include:
The environmental, social, and governance (ESG) strategy at Landmark Mortgages is integrated into its operations, aiming to achieve sustainability and social responsibility. The company has started and participated in many initiatives to apply this principle. Significant efforts include:
environmental sustainability: focused on reducing its environmental impact through various initiatives, including managing operational waste and promoting energy efficiency within its offices
social responsibility: supports the wellbeing of its employees and the wider community, through fostering a supportive and inclusive workplace, alongside community engagement and support activities, and employing a set of work standards
governance and ethics: emphasises strong governance structures and ethical practices, ensuring that all business dealings are conducted responsibly and transparently
stakeholder engagement: highlights the importance of engaging with stakeholders to inform and enhance their ESG strategy, ensuring alignment with broader sustainability goals.
Marcus Price has served as the CEO of Landmark Mortgages since 2023. Price also served as CRO at CHL Mortgage, an independent risk consultant at Azets, a director at Lloyds Banking Group, and a director at Prudential. He holds an executive MBA from London Business School and an MA in economics from the University of St Andrews.
Supporting Marcus Price is a team of dedicated professionals. Key people include:
Kyle Taylor, as operations manager, oversees all operational aspects to ensure efficiency and service excellence
Stephen Gray, serves as head of mortgage product, developing innovative mortgage products that meet evolving market needs
Natalie Cahill, business support & analytics lead, enhances business decisions through data-driven insights and support
Andrew Daniels, as business assurance & control manager, ensures compliance and risk management across all company processes
Simon Wesson, is a senior manager - business analytics, driving strategic growth through detailed analytics and market research
Landmark Mortgages announced in 2023 that it states a new commitment to its clients, especially those experiencing financial difficulties. Through offering tailored advice and practical tools for managing payments, they provide financial guidance and resources to customers. Moving forward, these initiatives will strengthen the company's reputation as a supportive and customer-focused lender, helping to build long-term customer loyalty and trust.
Landmark Mortgages is also transitioning to more digital methods of communication, aiming to make interactions with customers more efficient and responsive. This shift will enable the company to handle enquiries and provide services more quickly, which is especially crucial in today’s fast-paced market. Ultimately, by embracing digital communication technologies, Landmark Mortgages is positioning itself to meet customer expectations more effectively and enhance overall customer satisfaction.
He has over two decades of experience in banking and finance
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In the second half of 2016 – and coming in at third and fourth on the list - Blemain took 42.4 complaints per 1,000 live mortgages and Pepper UK received 42 complaints per 1,000 home finance customers. Blemain upheld 52% of the complaints and Pepper 33%.
