Before joining KPMG, where he worked in quality assurance and oversight, he was at UK Asset Resolution where he managed quality assurance, customer experience and coaching functions in a 20-year career in financial services.
Leeds Building Society has appointed Dave Conway as head of quality and competency from KPMG.
Before joining KPMG, where he worked in quality assurance and oversight, he was at UK Asset Resolution where he managed quality assurance, customer experience and coaching functions in a 20-year career in financial services.
Conway said: “I am delighted to join my new colleagues at Leeds Building Society. Working for a mutual organisation that puts members at the very heart of everything it does is incredibly important to me and is something I am proud to be a part of.
“I am joining at a very exciting time with significant investments being made in our brand, digital proposition, products and customer service with the vision to become Britain’s most successful building society.
“As head of quality and competency I will be working closely with many teams and our front line advisers to ensure we deliver a great level of service, and help our members to find the right products for their needs whilst continuing to identify ways we can improve even further.”
At Leeds Conway will be charged with maintaining an effective and robust quality and competence framework and provide oversight for the regulated advice provided through branch advisers and the direct mortgage unit.
