They said its MSO will make the mortgage journey simpler for Principality’s brokers and customers.
Principality Building Society has partnered with technology provider IRESS for its mortgage sales and originations (MSO).
They said its MSO will make the mortgage journey simpler for Principality’s brokers and customers.
Julie-Ann Haines, chief customer officer at Principality Building Society, said: “We pride ourselves on providing award-winning customer service to our members and brokers but we need to keep pace with evolving technology and more will be expected of us.
“We chose IRESS as they are a leading supplier of innovative technology solutions within the mortgage market. MSO will make the mortgage journey simpler for brokers, customers, colleagues, allowing faster offer times and a seamless experience.
“We will enhance our award-winning service in numerous ways by giving brokers access to their cases, an easier registration process, simple document sharing and the removal of manual customer signatures.
“The technology will also provide us with the capability to expand the breadth of our products.
“It is a challenging but exciting period in Principality’s history as we look to secure the future of the business for our next generation of borrowers.”
MSO’s advanced capabilities will enable the society to manage changing business needs and bring new products to the market quickly, adapting to customer needs as the mortgage market evolves over time.
It will allow easier integration to third party systems, to provide a seamless experience for brokers and customers.
