Both initiatives are aimed at improving the service the lender offers brokers, with AVMs already online and MATS to go live before the end of the year.
Ricky Okey, managing director of intermediaries at Abbey, said: “Feedback from our Intermediary Satisfaction Survey is that brokers want regular e-mail updates on the status of their clients’ applications, and therefore MATS is a huge step forward for Abbey. Coupled with the launch of AVMs, which will speed up the process, we’re yet again demonstrating our commitment to providing an excellent level of service to brokers.”
MATS will also provide daily updates of how all their Abbey cases are progressing, and
send alerts to brokers if more information is required.
AVMs will be provided by Hometrack and available on remortgages up to 60 per cent loan-to-value on houses with a maximum value of £500,000 and flats up to £250,000.
Mike Fitzgerald, sales director at Brentchase Financial Services, commented: “We’ve found Abbey’s online system to be very good but to enhance it with daily e-mails is the finishing touch. E-mail alerts save time as you can forward them to clients so they’re not constantly phoning you to check up on their case.”
