AToM is working with lenders Future, conveyancing provider LMS and valuers Colleys to offer the guarantee.
The guarantee offers a completed remortgage in 25 working days or AToM will pay the difference between the higher rate the customer is currently paying and the rate with Future for any days exceeding the service guarantee.
In order to ensure the best possible service, Future has appointed a full-time onsite underwriter for AToM and offers the service across all products in the Future Mortgage’s range.
Richard Hearn, managing director at AToM, said: “AToM has always realised the importance of a rapid remortgage service and now, working alongside like-minded organisations, we are able to add a real guarantee. The guarantee is particularly important for brokers whose clients are working to defined timescales, whether for financial planning purposes, or as evidence for creditors in the case of debt consolidation.”
Brian Cape of Future Mortgages, said: “Future Mortgages is delighted to be working in partnership with AToM for this innovative offer. We are committed to building close working relationships with our business partners and embedding our people with AToM is a clear demonstration of Future's commitment.”
Tim Sant of LMS, said: “Having just launched our new remortgage service we are delighted that AToM has used the opportunity to innovate in this way. By making greater use of highly sophisticated technology, LMS has clearly taken the customer experience in remortgaging to a new level and we see this initiative as leading the market into a new era.”
Paul Wareham of Colleys, said: “Colleys is delighted to be the chosen valuer partner for AToM's new innovative product, which we see as a real endorsement of our overall relationship, our accessibility and our consistent service delivery.”
