Lender's website stats show brokers worked every hour of the week in 2023
Coventry Building Society is encouraging brokers to take a break this Christmas after finding that brokers remained tirelessly at work every hour of the week throughout 2023.
The lender, examining its website statistics, discovered a continuous stream of broker activity – there was not a day or time this year when brokers were not using its intermediary site.
Coventry reported that, in a typical week, brokers were least active at 4am on Mondays. However, even during these early hours, there were instances of brokers utilising the site for case submissions, checking lending criteria, or reviewing products. The peak time for broker activity consistently occurred at 11am on Tuesdays.
“Brokers have worked around the clock this year, literally checking cases at two and three o’clock in the morning, to look after their clients,” Jonathan Stinton (pictured), head of intermediary relationships at Coventry Building Society, said. “Now it’s time for them to shut down their computers, turn off their phones, and put themselves and their own mental health first.
“This year, brokers have had to help their clients through five base rate increases and mortgage rates reaching a 15-year high. Clients will, of course, value their broker, but they might not always appreciate just how tirelessly brokers have worked to make sure their mortgage is taken care of.
“Brokers haven’t just done a standard nine-to-five, Monday-to-Friday job, they’ve been going above and beyond by working evenings, weekends, and in some cases, all hours of the night to help their clients. It can’t have been easy, but that’s exactly why brokers and their admin teams deserve to look back on the year and feel proud, before winding down to enjoy a relaxing Christmas break.”
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