Specialist lender Cambridge & Counties Bank has appointed David Holton (pictured) to the newly created role of chief transformation officer.
Holton will report to Donald Kerr, chief executive officer at Cambridge & Counties, and will be a member of the bank’s executive committee, as well as chairing its business change committee.
In his new role, Holton will lead on a wide range of key projects for the bank, with a view to further building its position in the market; his initial focus will be on enhancing the customer experience and core customer journeys.
Prior to joining Cambridge & Counties Bank, Holton worked at Ernst & Young on its business transformation team, advising major financial institutions and supporting transformation activities.
In total, he has over 15 years’ experience in financial services, having also held senior positions at Scottish Widows and Lloyds Banking Group.
Holton also sits on a number of external forums, including the Advisory Board of Women in Banking and Finance, working with the industry and the government to identify areas that need legislative support for change.
He has authored articles on digital innovation and takes an interest in the role that organisational culture plays in its success and longevity.
Holton said: “There are significant opportunities for Cambridge & Counties Bank to deliver an enhanced service and product proposition to customers and stakeholders, such as brokers.
"I’m excited to be able to help the bank capitalise further on the strong momentum it has in the market.”
Kerr added: “We’re delighted that someone of David’s experience is joining the team.
"Throughout his career he has worked across many areas of the industry with direct experience in the SME sector and leading large-scale digital transformation programmes.
"As we look forward, David will be pivotal in helping us capitalise on new growth opportunities.”
