TMO’s brokers will all have access to the Debt Advice Portal’s debt solutions, enabling them to assist clients who are unable to get a mortgage.
The Debt Advice Portal will consider each client’s circumstances and make an appropriate recommendation. The broker is kept informed at all times and, at the point when the customer requires a remortgage – even if it is a couple of years down the line – the broker will be contacted to ensure he retains the client relationship.
Jonathan Haynes, director at TMO, said: “Providing the best advice is critical to the long term future of our industry and a real investment in successful relationships between brokers and their clients. By offering this service we are enabling our brokers to work with their clients and help them to manage their debt. Anything we can do to help our brokers retain their clients, and that is in the customers’ best interests, has to be a positive move.”
Nick Du Boulay, at the Debt Advice Portal, added: “A significant proportion of mortgage applications fail due to debts and lack of housing equity. We aim to give TMO’s brokers an expert solution for their clients. They will have access to our expertise, whilst retaining complete control over the client relationship.”
