CallDecision delivers consistent application decisions in real time, 24 hours a day, seven days a week.
Phil Lake, Mortgage Manager at Furness says: “The CallDecision system will enable us to process increased volumes of lending whilst allowing our underwriters more time to look at other cases.”
Customised to Furness’s own requirements, CallDecison has automated all stages of the Society’s mortgage decision process – utilising scorecards, validation checks and online credit referencing to deliver decisions that comply with the Society’s lending rules.
Phil Lake explains: “We needed a solution that was quick and simple to implement and we wanted to have it in place by the start of 2004. A customised version of CallDecision was remarkably easy to implement and furthermore, this new automated processing system needed no software installation by us. This meant that we were able to go live with a customised solution within five weeks of project initiation which I feel is an excellent achievement.”
Callcredit is hosting CallDecision on the Society’s behalf, capturing data via a simple web link to the client’s front end and processing applications on-line.
CallDecision has been designed with both large and small users in mind.
Clients can choose an end-to-end solution or single components; a decision engine; a workflow tool or a reporting engine. Also a key differentiator is that each element can be hosted by Callcredit, or supplied as a software solution. This puts the client in control and enables users to expand and manage their needs as their business grows and develops.
One key feature of CallDecision is the independence of the bureau data review facility. The facility has been designed to work both as part of CallDecision or in support of any other third party Windows-based application, be it in-house or provided via a third party specialist such as London Bridge, Oyster Bay or Marlborough Stirling.
Callcredit has developed CallDecision solutions covering a range of secured and unsecured lending applications, including utilities, SMEs and telecoms, which users will be able to adopt in standard form or customise to suit their particular needs.
