He was previously product director for the division's protection business
Legal & General Retail has announced the appointment of Mark Jones (pictured) to the role of product and proposition director for its annuities offering.
Jones was previously product director for Legal & General Retail’s protection business, where he led major product changes, which extended support to a broader audience. These include the launch of the Low Start Income Protection plan and the Rental Protection suite, in addition to increasing the maximum age at which customers can add the waiver of premium benefit when taking out a policy.
He also helped with the introduction of a range of wellbeing support services now offered directly to protection customers. The additional benefit provides practical and emotional help for physical and mental health conditions, from a reassuring chat and information to a clinical assessment, help with trauma, care concerns and later life planning.
Prior to joining Legal & General in April 2018 as product director, Jones worked at SunLife as product director and at LV= as head of protection.
“Mark has been an essential driver of product innovation for Retail and has played a major role in Legal & General being voted as number one for income protection,” Lorna Shah, managing director at Legal & General Retail Retirement, commented. “His expertise and industry experience makes him a great asset to our team and will help our customers gain greater access to the benefits annuities can bring.”
Commenting on his appointment, Jones said he was looking forward to working with Shah and the team to deliver the best outcomes for their customers.
“Over the years, we built two fantastic product teams within Protection. We achieved what we set out to do, so it’s now time to build on these learnings across Retail Annuities,” Jones said. “Both industries offer similar challenges based on misconceptions: people underestimate how much they need protection because they think ‘it’ will never happen to them – and it’s the same story with annuities.”
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