The service pledge emphasises the minimum standards AR members can expect when they sign-up to networkone. Networkone said it has plans to benchmark service-related statistics from which a complaint and arbitration system will be drawn and the final details of monetary compensation will be published this week.
“Every intermediary who has made the decision to join a network as an AR is stepping into the unknown,” commented networkone managing director, Terry Markham. “Nonetheless, organisations such as my own have a responsibility to offer certain guarantees to all our members.”
The networkone proposition includes a formal offer within ten days for specialist cases, free membership if an AR hits an agreed quota of monthly mortgage cases, free PI cover, on-going business consultancy support and free computer software and hardware.
John Malone, head of Premier Mortgage Services, recently sold to Bankhall, said: “ This is just a headline to try to attract ARs. Brokers should make sure the network’s got its financials and spans of control in place, not a service charter.”
