He will also be responsible for personnel, training and competence.
Geoff joined Newbury Building Society in 1992 as branch controller and later took on the additional responsibility for customer services. He was appointed general manager development in 1998. He is a chartered mathematician and has a masters degree in management learning.
Roland Gardner has been promoted to general manager, customer services. In addition to his current duties, his new role will encompass customer services and information technology.
Roland joined the society in 1986 as area manager for the Society's Newbury and Hungerford branches. In 1999, he became lending manager and the following year, assistant general manager, development.
