James Hall, director of sales at Optoma, said: “Optoma believes that all lenders should release information concerning packagers first time offer rate, compiled into a league table, so that brokers can take this into account when deciding on the best overall deal for clients. All responsible packagers and lenders should be in favour of this proposal as the league tables would be used to highlight poor service and recognise quality packaging. We believe from lenders and brokers’ feedback that Optoma provides a significantly higher first time offer rate than a lot of our competitors, in some instances up to three times better than other Packagers.”
This announcement comes after it was revealed that Optoma’s Day One offer rate for First National cases currently stands at 92%, Amber at 95% for the last two months in a row having previously reached 100% and GMAC currently 100%.
Andrew Seymour, chairman of Optoma, said: “It is too easy for brokers to be tempted by gimmicks and impressive mass marketing from other Packagers, league tables of quality would mean that the industry is transparent and up front about its strengths and weaknesses, and the Broker would be able to treat his customers more fairly which is most important. It is all well and good having market leading products but if you can't deliver them what's the point.”
