Tenants have more rights than they realise, but would need a PhD in law to work them out, according to research by the NCC.
In a new ‘consumer audit’ of affordable housing, the NCC has called on the Housing Corporation to do much more to safeguard and boost tenants rights. The consumer audit was published alongside 'What Tenants Want', a report from the independent Tenant Involvement Commission, established by the National Housing Federation and chaired by NCC’s chief executive Ed Mayo.
The NCC consumer audit of social housing, highlights the confusing mix of tenants rights that leave millions in the dark. It calls for better and clearer information for tenants about their rights to help redress the imbalance of power between landlord and tenant.
Ed Mayo, explained: "Years of piecemeal reform have led to a complex and confusing mix of contractual and statutory rights for tenants. Users of these services who want to stand up for their rights can be caught up in a protracted and bureaucratic process, so tenants in affordable housing have rights in name alone. Giving tenants a clearer picture of their rights is a positive way to improve the quality of service they can expect."
