Tenet was deemed to understand its member’s needs and deliver a first class service by the assessment company.
Martin Greenwood, Tenet Group chief executive, said: “Over the past year there has been some great work across the business to improve our service, led by a dedicated ‘striving for 10’ campaign, with the theme that great service to colleagues, enables great service to members, which enables great service to clients.
“We are delighted that this has resulted in us receiving a two star accolade from the Investor in Customers team for the first time.
“However, the work doesn’t stop here. The board is committed to continuing to improve service across all our brands and increasing our score even further in the next assessment.”
IIC, which scored firms with a points-based system, gave Tenet a 127% increase compared to the previous year – the largest surge ever recorded.
Neil Craig, managing director of Investor in Customers, said: “We are delighted to see the progress that Tenet has made.
“The emphasis on making small improvements in a number of areas, rather than one leap forward in just a single part of the business is paying dividends.
“By acting in this way Tenet can deliver a much better, but more importantly, a more sustainable customer experience for all its members.”
