The lender will send updates on mortgage cases in order to strengthen the service it provides to intermediaries.
The lender is using both e-mail and SMS text messaging to enable brokers to track the progress of mortgage applications, as part of its Mortgage Application Tracking System (MATS).
The system enables brokers to:
• View progress on cases 24/7
• Receive text and e-mail updates at key stages of the application process
• View online or receive text/e-mail updates with information required in order to avoid delaying the application.
Neil Cherry, from Miles and Barr Financial, said: “I’ve been really impressed with this service. As well as receiving texts with the status of applications at key stages, i.e. when the valuation has been instructed or the offer has been issued, I’m notified of any extra information UCB need to progress the case straight away and it really saves time all round”.
Keith Astill, managing director at UCB, said: “Intermediaries rightly now expect access to the status of their applications instantly, and by texting them updates at key stages of the process, we are able to keep them up to date wherever they are, be it in the office, at an appointment or at home. We are now able to communicate with our brokers through whichever method suits them best.”
