Recently I invested in several pieces of kit that have helped me do my job more efficiently. First was an Orange data card, which enables me to log in to lender websites when working with a client from their home. This gives me broadband capability. I can therefore perform decisions-in-principles (DIP’s), produce Key Facts Illustrations (KFI’s) and submit full mortgage applications without needing to make either a second appointment or go back to the office.
Secondly, I invested in a new laptop with separate wireless keyboard. Nothing unusual here, except a traditional laptop can become a barrier between you and the customer. Now I place the screen on a stand and can involve the customer in the full process – completing the factfind, selecting the deal, reviewing the KFI and the completing the DIP/online application – which equals a totally transparent process.
Thirdly a back office system that allows me to log in from the client’s house to obtain any relevant log-in information I may require for any lender I deal with.
On Monday morning, 7 August, a client phoned me, all excited about a property they had seen and wanted to buy. I arranged to meet with them and we completed a compliant sales process and proceeded to a DIP with BM Solutions.
After receiving a positive response, we submitted a full application. By the time I got back to the office, the valuer had been instructed. All I needed to do was submit the necessary supporting paperwork to the lender.
On Wednesday morning at 2.55 am, BM Solutions issued the mortgage offer. That’s less than 40 hours from DIP to offer.
When I think back to my days at Halifax, when the goal was an offer in 14 days (and at times that was a struggle) I have to admit the HBOS group, in particular BM Solutions, has got it right.
For my part, working smarter has helped me increase my business and get a lot of recommendations and repeat business.
Ernie Faulkener
Kando Mortgages
