Jennifer Zwick, Mortgage operations manager, TTCU The Credit Union

Jennifer Zwick landed in the mortgage industry after a restructuring of her department at the university where she worked; today, she is entering her fifth year as the mortgage operations manager for TTCU Federal Credit Union, where she oversees the loan coordinating, processing and closing divisions. On top of these responsibilities, Zwick also serves as project manager for the credit union’s recent conversion to a new mortgage system. Over the last two years, she completed the groundwork needed for the transition, including ensuring compliance with new TRID regulations and preparing the entire mortgage department to move to a paperless process. Zwick was also responsible for the efficient addition of a new product to the credit union’s portfolio, managing to shorten the time needed to build the product from six weeks to four business days.

Outside of her day job, Zwick serves on the board of women’s ministry at her church and participates in mission work. She has traveled to Chiang Mai, Thailand, to work with House of Grace, a group that rescues girls in danger of being sold into trafficking by their own families.