Industry veteran joins as SVP of default operations
Cenlar FSB has announced the appointment of Ingrid Jaschok (pictured) as its new senior vice president of default operations.
In her role, Jaschok will oversee all aspects of the default servicing portfolio, including early- and late-stage default operations. Her responsibilities will extend beyond day-to-day operations, as she will develop and implement strategies to meet company goals, improve the homeowner experience, and adhere to investor, regulatory, and compliance guidelines.
“Ingrid is a valuable addition to the team and I am confident she will deliver the best experience for our clients and their homeowners,” Bill Moffett, senior vice president of loan operations at Cenlar, said in a press release. “A seasoned executive, Ingrid has a proven track record of utilizing innovative approaches and promoting the adoption of new technologies to increase productivity in the loss mitigation process.”
Jaschok brings over 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, and bank and non‐bank financial institution management. Before joining Cenlar, she served as senior director and senior vice president of default servicing at Flagstar Bank.
Her tenure at Citibank as SVP of vulnerability management prior to Flagstar saw her assist in the startup of Vulnerability Remediation in the Global Technology areas. Additionally, Jaschok’s career includes time spent in an executive vice president position at Auction.com and leadership roles at Freedom Mortgage and Mr. Cooper.
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Reflecting on her new position, Jaschok said: “I look forward to joining the team and further enhancing the homeowner experience. Homeowners are always first and foremost in the front of our minds and we are always here to help them. My overarching goal is to create the best experience for homeowners no matter how they want to interact with us – whether that’s through our self-service options or on the phone.”
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