Executive has been with the company for over 12 years
Fairway Independent Mortgage has announced the promotion of Joy Knoch (pictured) to chief strategy officer.
According to the Texas-based company, Knoch will oversee origination and processing, training and support, and lending technology systems.
“Our goal is to use systems to streamline our loan manufacturing process and improve the loan experience for borrowers, loan officers, and realtors,” Knoch said. “We’ll do this by gathering input from producing LOs, operations managers, and our corporate team to create a more efficient roadmap.”
Knoch, who has over 28 years of mortgage industry experience, has been with Fairway since 2011. She most recently served as senior vice president of loan processing and branch support. Before that, Knoch was Fairway’s executive vice president of training and operational support.
“Joy is uniquely qualified to step into this new role,” Fairway CEO Steve Jacobson said in the company’s press release. “Joy understands the mortgage business as deeply as anyone in the industry, and her ability to bring different departments together will create efficiencies and improve the borrowing experience.”
Knoch’s promotion comes on the heels of Fairway’s announcement that its wholesale department will cease to operate as part of a “business shift” to focus on retail originations.
Read more: Fairway Mortgage ends wholesale operations
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