Lender launches in-house mortgage servicing company
Cornerstone Home Lending has brought its mortgage subserving in-house with the launch of Cornerstone Servicing.
The company has moved its servicing portfolio to Cornerstone Servicing after building a team and technology platform. Cornerstone said its new subservicing business offers “end-to-end servicing solutions to the marketplace” designed to “fuel sustainable growth for lenders and investors of all shapes and sizes.”
“Our goal is to ensure every homeowner has the support they need to make informed decisions and manage their mortgage with ease,” said Cornerstone Servicing president Toby Wells. “With proactive engagement and intuitive technologies, our customizable subservicing solutions are uniquely designed to eliminate common pain points for homeowners such as unreliable service, confusing escrow changes, and lack of clear and timely information regarding their mortgage. We create an ideal homeowner experience to promote customer loyalty, healthy servicing portfolios, consistent cash flows, and sustainable growth for our clients - at a competitive cost of service.”
According to its news release, the new company is led by a management team averaging over 25 years of mortgage industry experience. Cornerstone Servicing’s portal also has a learning center with helpful resources, an AI-powered virtual assistant and personalized assistance from Cornerstone Customer Care team members.
Cornerstone Home Lending is now a division of Cornerstone Capital Bank after the company’s merger with The Roscoe State Bank. The Houston-based lender has 1,800 team members across the country and includes mortgage banking, mortgage loan servicing, commercial banking, and institutional banking divisions.
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