Ditech Holding partners with Tavant for personalized POS system

The platform can be accessed by realtors, brokers, correspondent partners, and servicing

By Francis Monfort

02 Aug 2018

Ditech Holding has introduced a personalized mortgage point-of-sale system that will provide a data-driven business platform that features streamlined processes with intelligent automation, improved fulfilment efficiency, and overall digital simplification.

The company in-house Innovation Lab collaborated with Tavant to customize the system, which is powered by digital lending platform VELOX.

"Our goal is to provide the best possible experience to our customers during the home buying process – one of the most important financial transactions of their lives. The launch of this new point-of-sale system is expected to help bring us closer to our customers so that we can better serve them," Ditech CEO and President Tom Marano said.

Built on a common platform, the system allows a seamless channel-, device-, and interaction-agnostic experience across the loan life cycle. Extending beyond borrowers and loan officers, the system provides platform access to realtors, brokers, correspondent partners, and even servicing.

"We have been extremely focused on transforming our organization's customer experience through the adaptation of digital solutions that entice the next generation of borrowers, including millennials and Generation Z. Our new system, built on the Tavant VELOX platform, is expected to allow for a harmonious, omni-channel experience that will drive trust with customers," Ditech COO Ritesh Chaturbedi said. "This launch is a great win for Ditech and is a true testament to the success of the Innovation Lab."