Millennials still prefer agents over apps

Despite the ease of today’s technology, young buyers still go for the advice of their peers and help from local real estate agents in purchasing a home

Millennials still prefer agents over apps
You might expect millennials – the most tech-savvy generation – to shun the personal approach to homebuying in favor of impersonal websites or smartphone apps. But according to a new study, you’d be wrong.

Data from a recent survey conducted by financial wellness organization CentSai showed that 75% of respondents aged 18 to 34 said they would rather use a local real estate agent than an online one.

“We were surprised to learn that online providers are not yet as big a disruptor in this sector as we first thought, despite purported cost savings,” said Doria Lavagnino, CentSai co-founder and president. “We found that millennials place a high value on the personal touch and knowledge of a local agent. Buying a home for the first time is daunting, and working with a local agent – particularly an agent referred by a parent or friend – could provide peace of mind.”

In addition, 71% said they prefer a local lender, and despite the cheaper prices of online agents, 91% said they would only use an online site or a mobile app to research communities, home prices and potential houses.


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