In adapting to the new normal, Zillow utilizes new technologies to provide a more digital home buying experience
Zillow's home-buying and selling operations are up and running again in all 24 markets where Zillow Offers is available.
The real estate company paused buying homes through Zillow Offers in March in light of market uncertainty and public health concerns related to the coronavirus pandemic. After the five-month hiatus, Zillow announced on Tuesday that homeowners in Houston, Las Vegas, South Florida, the Tampa Bay region can once again sell their homes directly to Zillow.
"Starting today, homeowners in all 24 Zillow Offers markets once again have a way to sell their home with more certainty and control, and with more peace of mind around health and safety," said Zillow President Jeremy Wacksman. "People still need and want to move, and I'm proud of the work the Zillow Offers team and all of our local partners have done to adapt our protocols and adopt new technologies, so we are able to deliver a safer, more digital and streamlined real estate experience for them."
As it returns to buying homes in all markets, Zillow said that it would continue to follow safety protocols for all of its homes to create a safer environment during in-person tours for agents and home shoppers. Under these protocols, Zillow frequently cleans Zillow-owned homes, recommends the use of appropriate personal protective equipment like masks, gloves, and shoe coverings, and following social distancing guidelines.
Zillow offers virtual tools that allow prospective buyers to view the home remotely through the Zillow app or website. All Zillow listings feature 3D home tours and floor plans, including room dimensions.
