Former ANZ leader moves into critical role following acquisition
Highly experienced banking industry leader Paul Brick has been appointed to the important role of head of broker partnerships at Suncorp Bank.
Brick (pictured above left), who has been the head of strategic partnerships at ANZ since 2019, will officially start his new role at Suncorp Bank today, (Tuesday, October 1).
He takes over as Suncorp Bank’s head of broker partnerships from Shane Davis, who was the acting head after Troy Fedder (who had held the role) was appointed acting executive general manager for home lending in October 2023.
Fedder’s role of executive GM for home lending was confirmed in June 2024.
Brick has worked in banking for 24 years, including six years at ANZ and nine years at CommBank where he held various senior roles. Both he and Fedder worked at CommBank.
Fedder welcomes Brick to critical role
Fedder (pictured above right) said he was excited to have Brick step into a critical role for both home lending and Suncorp Bank.
“Paul brings wonderful industry experience and I look forward to him continuing to build on the successful strategy Suncorp Bank has, which is to engage brokers as key partners and continue to grow our home loan book,” Fedder said.
Fedder described the head of broker partnerships as the key broker leadership role for Suncorp Bank, one that that was critical both internally and externally for building relationships with brokers and aggregator partners.
“The head of broker partnerships leads the national broker business including all the BDMs nationally, key broker risk teams, commissions, operations and corporate functions.”
Fedder said he had known Brick for many years – they had worked together and been part of industry panels and conferences. “My interactions have always been super positive and I’m excited for what Paul can bring to Suncorp Bank and the broker partnerships team.”
Paul Brick excited about new role at Suncorp Bank
Brick’s appointment to the key third party relationship role at Suncorp Bank follows ANZ completing its acquisition of the Queensland-based bank on August 1.
Brick said Suncorp Bank had built a fantastic broker franchise over the last few years, so to step in now to lead “such a passionate and engaged team with strong performance and exceptional broker satisfaction” was incredibly exciting.
“I’m looking forward to getting out to see our broker partners across Australia to hear firsthand what they love about Suncorp Bank and to gather their thoughts on what we need to deliver even better service, certainty and partnership,” said Brick.
He was pleased to be working for Fedder – the pair had worked together for a number of years both directly and indirectly through industry groups such as the Combined Industry Forum (CIF) and the MFAA Lenders Forum.
“We have similar philosophies on best practice and how to positively differentiate whilst at the same time being able to challenge each other and our teams to ensure we’re continuously delivering.”
Brick brings an impressive knowledge and skill base to the role.
“I have worked in banking since 2000 and, after a brief time as a broker myself, have worked in broker teams for the last 15 years, across both commercial and residential,” said Brick.
“I hope that the longevity in part reflects my focus on sustainably adding value to all relationships, in industry, to aggregators, to brokers (and by extension their customers) and to internal teams.”
Brick said having a deep understanding of and an appreciation for the various dynamics, challenges and aims that drove stakeholders, and what tools could be leveraged to drive better outcomes – these were critical to sustainably adding value.
Suncorp Bank broker partnerships
Brick said while talking to brokers and aggregators he had been really pleased with the feedback on the strength of the partnership with Suncorp Bank.
“This is a testament to the organisational commitment to brokers by Suncorp Bank and lived every day by our people. The net promoter score is currently +52 which places Suncorp Bank as one of the best bank-broker partnerships in market.”
The key to maintaining and strengthening partnerships is in listening to the changing needs and requests of brokers and aggregators, he said.
“In an ever-evolving external environment with changing economic factors, tech and AI advancements and even political changes, the ability to listen and then meet brokers’ needs and asks will be key to our partnership.”
ANZ and Suncorp Bank partnership
MPA asked Brick how ANZ and Suncorp Bank teams would work together.
He said Suncorp Bank has its own ACL, board of directors, and executive and will operate independently from ANZ.
“We are working together to identify best practices across the group so we can be better together for brokers and customers. Having the backing of ANZ, including balance sheet strength, will support Suncorp Bank to continue to deliver positive outcomes for Australian consumers.”
Now that Brick has moved across to Suncorp Bank, ANZ has advertised for a head of strategic partnerships – retail broker.
In the interim, Brick said Tim Carroll, head of strategic partnerships - commercial broker, would support Mark Pascoe (strategic partnerships manager – retail broker) in managing ANZ’s critical aggregator relationships.
Fedder’s role
As the executive general manager of home lending at Suncorp Bank, Fedder said his role led the end-to-end home lending business including product, pricing, operations, specialist customer care, home lending projects and, importantly, includes broker partnerships.
“Paul will report to me in this role, and we will enjoy building upon the great partnerships we have with aggregators and brokers. He will continue to elevate the voice of broker across Suncorp Bank and be a great member of the wider home lending team,” said Fedder.
Suncorp Bank’s bright future
Fedder said the future “is exciting for Suncorp Bank within the ANZ group”.
“Our focus is to continue to deliver for our brokers and customers. Since we’ve joined ANZ on 1 August, we have accelerated our momentum as a home loan business. We are working together to identify best practices across the group so we can be better together for brokers and customers.”
Both banks would continue to deliver on things that brokers saw as critical under Best Interests Duty (BID).
Fedder said these included delivering market-leading turnaround times, competitive pricing and policies. “We will continue to invest in having some of the best BDMs in the market.”
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